Shipping policy
Within the UK, we aim to dispatch orders within 3 working days (Mo-Fr) - this time is irrespective of shipping method selected.
Tracked 48 takes around 2-3Β working days to arrive (and is fully tracked)
Tracked 24 takes around 1-2 working days to arrive (and is fully tracked)
Timeframes are aims, not guarantees. They can increase due to bank holidays or other busy post times (Black Friday, Christmas...)
We always include your parcel reference or tracking number with your order, so please check this before emailing us as your parcel might be held at your local depot waiting for you :) If you still require help, please feel free to get in touch!
CUSTOM SAUCE ORDERS: Processing time for custom orders is two weeks + shipping, so from ordering to receiving your item(s), allow at least 16 days. If you order on a weekend, this time starts on the following Monday.
If you order a custom item with other items, everything will ship together - expect 16+ days.Β
If you have questions about your order, please emailΒ help@condimaniac.comΒ and we will be happy to assist - please allow 24 hours for a reply and check your spam folder.
CHRISTMAS 2025
As always, we do not guarantee Christmas delivery. However, for the best chance to receive your order before the 25th, we'd recommend you place your order by December 14th (Tracked 24 only)Β For custom sauce, get your order in by December 8th. Again, no guarantees, just a recommendation :)
International Shipping
Due to the tariffs, we have suspended US shipping for the moment.
Please be aware any tariffs that arise are paid by the customer and we cannot be held liable for them. We don't impose them.Β
EU
In 2022, we opened shipping to select EU countries. We spent a lot of money and time trying to make it work, registered for IOSS, did all our paperwork, but unfortunately there were too many instances where despite us doing everything right, parcels were being incorrectly returned, customers charged and parcels held at borders for weeks. Therefore we are currently no longer shipping outside of the UK. This is entirely due to Brexit as before this, we shipped all over the EU with 0 issues. Sorry to our international customers, we wish we could. We will keep reviewing this and if there are new developments, we will try again.Β
Express Shipping
Tracked 24 is currently our fastest shipping option, but we cannot guarantee next day delivery. Also be advised processing time still applies.Β
Packaging
Our main aim is to securely wrap your items so they arrive with you in excellent condition. As the environment is important to us, we will, where possible, use recycled and recyclable packaging and as little plastic as possible. Any plastic packaging we are sent by our suppliers we re-use as we think this is the best way to minimise our waste as a business. If you can, please re-use and recycle our packaging. We ship using branded tape, if you want unbranded, email us before dispatch.