Condimaniac Product & Shipping FAQ

Where are you located?

Our unit is in Chatham, Kent, though Condimaniac was founded in South London. 

 

How long is the shelf-life of your sauces and seasonings?

Sauces: minimum 9 months

Seasonings: minimum 4 months

Pickles: minimum 3 months

 

Do I need to refrigerate your sauces?

Unopened our sauces are shelf stable – please store them in a cool and dark place, like a cupboard and use them before the best before date. Once opened, we do recommend you refrigerate them and we state this on every bottle, however, we know many people do not do this and it’s often not an issue as hot sauce is made with vinegar, so has a low pH. It is therefore unlikely anything bad would happen, but we don’t officially endorse this.  

 

My sauce has separated/has gone a darker colour at the top – is it off?

This is completely natural as we do not use any additives. Just give it a good shake. 

 

How come your sauces have such a long shelf-life if they are all-natural? Do you add preservatives?

Nope – every ingredient is labelled on the bottle and we never use unnecessary additives such as thickener or artificial preservatives. Vinegar is a natural preservative. We don’t add anything else – the low pH of our sauces make them last a long time. 

 

Can you make a sauce as hot as Da Bomb? I want to be in pain!

Sauces like that really blow your head off and that's because they are made with extract (pure capsaicin), which makes them extremely hot... but also taste a bit like battery acid. We put flavour first, so our sauces rely on the heat of real peppers, like the Carolina Reaper. Therefore the heat experience cannot be as instant and intense as with extract sauces, but we like to think ours taste a whole lot better! We never intended to make joke sauces, but rather table sauces you want to eat.

 

Are your products suitable for vegetarians? 

Yes! All our products are vegetarian & vegan-friendly and we operate vegan premises, so no animal products are processed. 

 

Are your products keto-friendly?

Our bagel seasonings, Pizza The Action and All The Ranch are low in carbohydrates, so they can be included in a low-carb/keto diet. As of right now, all of our sauces contain sugar, therefore they are not keto-friendly. 

 

Are your sauces and seasonings gluten-free?

None of our products are certified gluten-free (as it's a legal term, meaning a product has to be proven to contain 20 parts per million (ppm) or less of gluten). Kyubi contains gluten ingredients due to containing soy sauce.
As a small business, getting gluten-free certifications for our products is a very complicated and costly undertaking, but we hope that one day we can offer this, as we do get a lot of interest from people who follow a gluten-free diet. If you have coeliac disease, we do not recommend you use our products.

 

Do you have any recipe inspirations I could use your sauces/seasonings with/in?

Yes! Check out the recipe section (we are always adding more)

 

Do you sell gift cards/vouchers?

Absolutely https://condimaniac.com/collections/main-store/products/gift-card and we also have a Physical gift card for custom hot sauce (though it's valid on any product in our shop): https://condimaniac.com/products/custom-hot-sauce-gift-card

 

Shipping

What delivery services do you use?

Royal Mail and DPD.  

 

Do you ship internationally?

As of February 2nd, 2021 we regretfully had to make the difficult decision to suspend all international orders until further notice. This is due to Brexit.

We are constantly looking into options to be able to ship into the European Union again as we have done throughout 2019 and 2020. As soon as there is an update, we will announce this here an across our social media channels. 

 

Do you offer express options?

DPD usually delivers within a day after dispatch (not guaranteed).

 

How long will my order take?

Within the UK, we aim to dispatch orders within 2-3 working days - this time is irrespective of shipping method selected.

1st class takes around 1-2 working days to arrive
2nd class. takes around 2-4 working days to arrive
Tracked 48 takes around 2-3 working days to arrive (but is fully tracked)
DPD is next working day delivery (not guaranteed) with full tracking and 1-hour timeslot - DPD is only available on orders over 2kg in areas where available (for example, for orders from Northern Ireland we will use Royal Mail Tracked).

These times can increase due to bank holidays or other busy post times (Black Friday, Christmas...) - we do not guarantee shipping times!

We always include your parcel reference or tracking number with your order dispatch email, so please check this before emailing us as your parcel might be held at your local depot waiting for you :) If you still require help, please feel free to get in touch!

CUSTOM SAUCE ORDERS: Processing time for custom orders is one week + shipping, so from ordering to receiving your item(s), allow at least 10 days. If you order on a weekend, this time starts on the following Monday.
If you order a custom item with other items, everything will ship together - expect 10+ days. 

Our standard shipping options 1st class and 2nd class are not tracked, but there will be a delivery confirmation once delivery was made or attempted.
Our tracked Royal Mail option (£4.99) is Royal Mail Tracked 48, which has a delivery aim of 2-3 days as well, however here you will get full tracking history.

DPD deliveries are also fully tracked and you will receive a 1-hour delivery window on the day either via text or email.

If you have questions about your order, please email hello@condimaniac.com and we will be happy to assist - please allow 24 hours for a reply and check your spam folder!

Packaging
Our main aim is to securely wrap your items so they arrive with you in excellent condition. As the environment is important to us, we will, where possible, use recycled and recyclable packaging and as little plastic as possible. Any plastic packaging we are sent by our suppliers we re-use as we think this is the best way to minimise our waste as a business. If you can, please re-use and recycle our packaging.