Condimaniac Product & Shipping FAQ
Where are you located?
Our unit is in Chatham, Kent, though Condimaniac was founded in South London (in Honor Oak Park).
How long is the shelf-life of your sauces and seasonings?
Sauces: minimum 9 months
Seasonings: minimum 4 months
Pickles, Ferments, Preserves: minimum 3 months
Often longer, but these are the minimum timeframes before the BBE on product shown by the time we ship them to you. Due to the nature of our products, they have Best Before dates only - these aren't expiry or use by dates! It means the products stay safe to consume after the date - it's merely a guarantee of best quality before the date. So if you ever not manage to finish a product before the BBE shown (unlikely tbh), then no worries, it's totally fine to have it afterwards, it may very slowly deteriorate in flavour, but that's about it. Storing our products properly always helps them to keep their best quality - ie. seasonings in a cool, dry, dark place and sauces in the fridge once opened.
We never add stabilisers like xanthan gum or preservatives like citric acid (just because they're not necessary and they don't add any flavour), so we rely on the shelf life of the ingredients we buy. Of course we try and source ingredients with the longest shelf lives we can find - due to Covid and Brexit supply chains have suffered so it's sometimes been tricky.
Do I need to refrigerate your sauces?
Unopened our sauces are shelf stable – please store them in a cool and dark place, like a cupboard and use them before the best before date. Once opened, we do recommend you refrigerate them and we state this on every bottle, however, we know many people do not do this and it’s often not an issue as hot sauce is made with vinegar, so has a low pH. It is therefore unlikely anything bad would happen, but we don’t officially endorse this.
My sauce has separated/has gone a darker colour at the top – is it off?
This is completely natural as we do not use any additives, stabilisers or emulsifiers. Just give it a good shake.
Are your products suitable for vegetarians?
Yes! All our products are vegetarian and vegan-friendly and we operate vegan premises, so no animal products are processed.
Are your sauces and seasonings gluten-free?
None of our products are certified gluten-free (as it's a legal term, meaning a product has to be proven to contain 20 parts per million (ppm) or less of gluten). Kyubi contains gluten ingredients due to containing soy sauce. Our Ramen soup mix & seasoning contains soy sauce powder which contains wheat and therefore gluten. Our wild-fermented kimchi contains soy sauce which contains wheat and therefore gluten.
Our other products do not contain intentional gluten ingredients, though some have may contain gluten labelling.
We are not currently able to do the necessary testing to ensure our products are gluten-free (by legal definition) and therefore we cannot label as such. Hopefully one day we will be in a position where this changes.
If you have coeliac disease, we do not recommend you use our products.
I have a nut allergy, can I use your products?
Whilst currently none of our products contain intentional nut (peanuts or tree nuts) ingredients, we do have a 'Made in a kitchen where nuts are present' labelling on all our products, simply because we cannot guarantee that none of our raw ingredients have come in touch with nuts at some point in their manufacturing or packing processes.
Therefore we do not recommend our products for nut allergy sufferers.
Do you have any recipe inspirations I could use your sauces/seasonings with/in?
Yes! Check out the recipe section (we are always adding more)
Do you sell gift cards/vouchers?
Absolutely here is our E-Gift-Card and we also have a physical gift card for custom hot sauce (though it's valid on any product in our shop).
Shipping
What delivery services do you use?
Royal Mail and DPD.
How much is shipping?
FREE within the UK for orders over £35.
Otherwise it depends on shipping methods selected, see details further down.
If you have questions about your order, please email help@condimaniac.com and we will be happy to assist - please allow 24 hours for a reply and check your spam folder.
International Shipping
USA
We aim to dispatch orders within 5 working days. Please be aware that we pre-pay tariffs for you, however any additional tariffs, duties and import fees that arise are paid by the customer and we cannot be held liable for them. We don't impose them.
Shipping is priced as follows:
$19.99 for orders up to 2kg
$50 for orders up to 4kg
$60 for orders up to 6kg
$70 for orders up to 8kg
$85 for orders up to 10kg
$100 for orders up to 15kg
Republic of Ireland
Our processing times are the same as with UK orders. The maximum order value under IOSS is €150.
Shipping is done with DPD on a 2-day service and the pricing is as follows:
12,99 for order value up to €39,99
€9,99 for order value up to €79,99
€5,99 for order value up to €99,99
FREE for order value between €100 and €140 (IOSS caps us at €150)
Germany
We ship to Germany using Royal Mail Tracked. Our processing times are the same as with UK orders. The maximum order value under IOSS is €150.
Prices are:
6,99€ for orders up to 500g
7,99€ for orders up to 2kg
12,99€ for orders up to 5kg
Australia
We ship to Australia using Royal Mail Tracked. Our processing time can be slightly longer than for domestic orders. Due to biosecurity laws, we cannot ship all our products, but a vast majority is available.
Prices are:
£12.99 for orders up to 500g
£14.99 for orders up to 1kg
£18.99 for orders up to 1.5kg
£22.99 for orders up to 2kg
£26.99 for orders up to 3kg
£36.99 for orders up to 5kg
New Zealand
We ship to New Zealand using Royal Mail Tracked. Our processing time can be slightly longer than for domestic orders. Due to biosecurity laws, we cannot ship all our products, but a vast majority is available.
Prices are:
£12.99 for orders up to 500g
£17.99 for orders up to 1kg
£26.99 for orders up to 2kg
£42.99 for orders up to 5kg
Express Shipping
Tracked 24 is currently our fastest UK shipping option, but we cannot guarantee next day delivery. Also be advised processing time still applies.
Packaging
Our main aim is to securely wrap your items so they arrive with you in excellent condition. As the environment is important to us, we will, where possible, use recycled and recyclable packaging and as little plastic as possible. Any plastic packaging we are sent by our suppliers we re-use as we think this is the best way to minimise our waste as a business. If you can, please re-use and recycle our packaging. We ship using branded tape, if you want unbranded, email us before dispatch.
Packaging
Our main aim is to securely wrap your items so they arrive with you in excellent condition. As the environment is important to us, we will, where possible, use recycled and recyclable packaging and as little plastic as possible. Any plastic packaging we are sent by our suppliers we re-use as we think this is the best way to minimise our waste as a business. If you can, please re-use and recycle our packaging.